Returns and Refunds
If you are not completely satisfied with your purchase, you may return your merchandise within 30 days of the date your order was placed (unless noted in our Return Policy Exceptions). Please see guidelines below.
- If you wish to return your purchase, please first log in to view your order. From that screen you will be able to request a return. Once requested, you will receive a Return Authorization number to reference with our Customer Care Team.
- We must receive your return within 30 days of when you placed your order
- Unauthorized returns will not be refunded.
- Buyer is responsible for return shipping
- Once authorized and within 48 hours of when we receive your returned item(s), we will refund your order less return shipping fees and any applicable restocking fees
- Alternatively, you can request store credit in lieu of a refund.
- Please Note: If we made a mistake and shipped you the wrong product, please contact us immediately. We will cover the cost of return shipping and ship you out the correct product
Please note that we cannot accept returns or issue refunds on the following:
- HVAC Equipment (including Furnaces, Air Conditioning Units, Heat Pumps, Evaporator Coils, HVAC Replacement Parts, and Filters)
- Pre-Cuts and Special Orders
- Products that have been installed
Please be sure to inspect all packaging and goods that you receive prior to signing for their release. This is especially important when receiving an LTL shipment. Once the release has been signed, you've accepted the goods in their current condition. If you note damage on the shipment at the time of receipt, do not sign the release, refuse to accept delivery of your order, and please reach out to notify us immediately so that we can rectify the issue.
Warranties for defective products are provided by the manufacturer and any warranty claims must be directed to the them. Please complete and mail any warranty cards received with your merchandise. If you need help with a warranty claim, we are happy to assist you. Please contact customer our customer care team with your invoice number and order information so that we can effectively assist you.
We can ship to virtually any address in the continental United States. Please note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.